S U N F L O W E R E V E N T S

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visit our location:
24 Apple Cross , Lavington
Opening Hours:
Mon-Sat 8am-5pm
Send us mail
info@thesunflowerevents.com
Phone Number
+254 (0) 722790632/0705430415
Catalogue

Privacy Policy

Last Update: 01 May 2024

  1. Introduction

Welcome to the Sunflower Events (K) Ltd. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://thesunflowerevents.com

 

  1. Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Information: Name, email address, phone number, and any other information you provide when you register for our events, subscribe to our newsletter, or contact us.
  • Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and the date and time of your visit.
  • Payment Information: When you pay for conference fees via our integrated external provider (iPay), we collect information necessary to process your payment. We do not store your credit card details or PINs.

 

  1. How We Use Your Information

We use the collected information for various purposes:

  • To provide, operate, and maintain our website and services.
  • To manage your registration for events and newsletters.
  • To process payments for conference fees.
  • To communicate with you, including responding to your inquiries.
  • To improve our website and services based on your feedback.
  • To send you updates, promotional materials, and other information related to our events and services.

 

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. 

 

  1. Data Sharing and Disclosure

We do not sell or trade your personal information. We may share your information with third parties only in the following situations:

  • With your consent.
  • With service providers who help us operate our website and provide our services, subject to confidentiality agreements.
  • With iPay to process payments.

 

  1. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

 

  1. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure – You have the right to request that we erase your personal data under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.

 

  1. Refund and Cancellation Policy

 

Refund Policy:

  • Full Refund: If the cancellation is made at least 30 days prior to the event date.
  • Partial Refund: If the cancellation is made between 15 to 29 days prior to the event date, a 50% refund will be issued.
  • No Refund: If the cancellation is made less than 15 days prior to the event date, no refund will be issued.

 

Cancellation Procedure:

  • To cancel a transaction, customers must contact Sunflower Events directly via email or phone.

 

Refund Processing Time:

  • Refunds will be processed within 10 business days from the date of cancellation approval.
  • The refund will be transferred to the customer’s original payment method as provided during the transaction.

 

Disputes and Chargebacks:

  • In the event of a dispute or chargeback initiated by a customer, iPay will notify Sunflower Events immediately and provide all relevant information and documentation for resolution.

 

Changes to Policy:

  • Sunflower Events reserves the right to modify this Refund and Cancellation Policy at any time. iPay will be notified of any changes, and it is iPay’s responsibility to inform customers accordingly.

 

  1. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately upon posting.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us via email: admin@cthesunflowerevents.com